Return and Exchange Policy

Online Purchases

• Unworn items with tags may be returned for exchange or refund within 30 days.
• Sale items are FINAL SALE.
• Email us at shop@theredwagon.com to request a return or exchange authorization. Please include the following in your email: name, order number, item(s) being returned and the reason for return. 

       Return Shipping 

• We will email you a pre-paid USPS return label for the item. Return shipping costs will be deducted from your item refund amount when the item is received back. 
  

       Exchange Shipping 

• Please place an order for the item you would like to exchange for. We will then email a pre-paid USPS return label for the item being sent back (at our expense). When we receive your returned item we will refund the cost of your returned item.

Returns/Exchanges for International Orders 

• For international orders, we unfortunately do not have the ability to send return labels. International return packages must be sent back at customer’s expense and may take some time to get back to us. As soon as we receive your return we will issue a refund. If you would like an exchange, you must place another order for the new item on our website.

 Online Sitewide Sale Event Return Policy

• Promotional purchases may be exchanged at customer’s expense or returned for store credit only. Exchange or store credit return applies only to full price merchandise that has been discounted for a limited time period sale. Return shipping is the responsibility of the customer.

In-Store Purchases 

• Unworn items with tags purchased in-store may be returned for exchange or store credit within 30 days. The value is determined by the purchase price.

• Sale items are FINAL SALE.