Frequently Asked Questions
How do the roll neck sweaters run?
Our Red Wagon sweaters run short and boxy. Many customers like to size up. Sleeves look great rolled, which extends wear for a “grow with me” fit. After the child grows out of them, these heirloom quality sweaters can also be passed down for years and years. For additional sizing guidance, see our size chart.
My order is a gift. How do I add a gift message and/or gift packaging?
First, add all desired items to your cart. Before you checkout, in the bottom right of the Cart you will see in red, a checkbox that reads “Add a personal note and/or gift packaging.” When you click that message you will see the option to add a Gift Message and a Gift Packaging option. Make sure to check off the options you need and enter your desired message. When finished, click “Save gift options” and your selections will be added to your order. If you need to add a gift message to an order that has already been placed, please email us at your earliest convenience with your order number and gift message. We will be happy to add a gift message as long as the order has not been shipped yet.
The item/size I want is out of stock, can you let me know when this is back in stock?
On the product page for the item, click on your desired size that is out of stock. Enter your email to be notified as soon as this comes back in stock again. We don’t always restock every product, but many products will eventually come back into stock especially sweaters and accessories. If you are requesting to be notified about a sweater size, please note these can take some time to come back into stock depending on the style. We always recommend to purchase shortly after they restock as our sweaters can sell out fast.
How do I change or cancel my order?
Please email us right away if you would like to cancel or alter your order in any way. We fulfill orders shortly after they are placed, usually within a few hours on business days. We will do our best to make any changes, but after an order has been shipped unfortunately we cannot make any changes or cancel.
Can I return or exchange my items?
Yes, unworn items with tags may be returned for exchange or refund within 30 days, however sale items are final sale. Find our full return policy here as well as information about how to contact us for a return label.
I have not received my package. Can you help?
First, check your order’s tracking number to see if your package has been marked as delivered yet. We ship using USPS so many times the package will be left in your mailbox. However, if the package is too large to fit in your mailbox check your front door, back door, garage or anywhere else packages are usually left at your home. If you are unable to locate the package, allow 2 business days after your package is marked as delivered to see if it arrives then contact your local post office as they will have all the details of your package’s delivery. If they are unable to help, we then ask that you contact us letting us know what the post office has said about the delivery and we will be sure to help solve the issue!
My order is incorrect, arrived damaged, or I have another issue with my order. Can you help?
We sincerely apologize for this inconvenience. Please contact us by email at firstname.lastname@example.org and we will get back you as soon as we can! We want to make sure all customers are satisfied and we will work our hardest to solve this issue.
I signed up for emails, but did not receive my 10% code to use on my first order. Where is it?
Thank you so much for subscribing to our emails! Once you sign up you will receive an email shortly after asking you to “Confirm your subscription.” Make sure to click this button to confirm that you want to be signed up for our emails. Once you click that button you should then receive a Welcome email from us with your code. Check your junk/spam folder if the email is not showing up in your inbox. If you are still having trouble, email us at email@example.com.
Do I have rewards points? How do I check?
If you've shopped with us before, you might have rewards points! Login with your store account or sign up to see your points. Please use the same email that you've used to place orders on our website in the past. If you don't have any points, you can start earning today! You can see all of the ways you can earn points and redeem points in the blue rewards panel on the bottom left of our website that says "Red Wagon Rewards" once logged in.
What are your store hours and where are you located?
Thank you so much for your interest in visiting us in store! We are located at 68 Leonard St in Belmont, Massachusetts 02478. We are located at the end of the alley between A Chocolate Dream and Bank of America. Find us next to our neighbors Cheeky Money and the barber shop! Please note: we have limited hours and they do vary weekly so please check the top header of our website for the current week’s hours.